Boxing Day sales: What you need to know about returns, refunds and unwanted gifts
Boxing Day has cemented itself as one of the best days to go shopping in New Zealand – if not the busiest.
Consumers will flock to shopping centres in search of the best retail deals, while others will scour the internet for hidden deals.
And for the next few days, the wrapping paper from Christmas Day would barely have made it into the bin by the time unwanted gifts would start surfacing for resale online.
But are retailers required to accept unwanted gifts – even those purchased belatedly today?
The simple answer was no, Consumer NZ head of research Jessica Wilson said, advising consumers to always ask for an exchange card while making a purchase.
“Ask the store for an exchange card and check how long the person will have to return the item,” she said.
“If you’re buying a gift card, always check if there’s an expiry date. Avoid buying cards that don’t give the person a reasonable time to use them.”
However, recently consumers had become increasingly more empowered, according to Chris Wilkinson, managing director of retail strategists and consultants First Retail Group.